Internet often not as fast as hoped

The Federal Network Agency, Broadband Measurement 2019/2020 Internet often not as fast as hoped

Editor:
Margrit Lingner

Germany is still a broadband developing country. According to the current report of the Federal Network Agency, many consumers are still surfing the net much slower than contractually envisaged. There is a need to catch up, especially in mobile communications.

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According to the annual report of the Federal Network Agency, many consumers are not as fast on the Internet as contractually envisaged.
According to the annual report of the Federal Network Agency, many consumers are not as fast on the Internet as contractually envisaged.

(Image: © lassedesignen – stock.adobe.com)

Many consumers cannot be on the Internet as fast as the contract foresees. This is the result of a recent report by the Federal Network Agency. Only three quarters (73.6 %) of the fixed-network broadband connections in Germany examined for this purpose reach at least half of the guaranteed maximum data transmission rate.

The authority referred to around 950,000 measurements in the period October 2019 to September 2020. These measurements were made German citizens with an App, the network Agency. Many of the app users were probably dissatisfied with their network, consumers with good network probably used the app less.

In the previous reporting period, i.e. from October 2018 to September 2019, this proportion was even lower at 70.8 percent. “Compared to previous years, the development is positive,” explained network agency CEO Jochen Homann. Although customers still often did not reach the speed specified in the contract as “Up to”maximum value, slight improvements could be observed. “This is gratifying because the corona pandemic also poses immense challenges to the telecommunications sector.“

Sorgenkind mobile communications

In mobile communications it looks significantly worse. For this purpose, the authority evaluated around 450,000 measurements. Only 17.4 percent of app users receive at least half of the contractually agreed maximum data transfer rate in the download. This proportion increased by 2.5 percentage points compared to 2018/19 – here, too, things got a little better, really good but far from good.

The measurements can serve as evidence when consumers complain to their provider about a lousy Internet connection and demand better performance. In addition, the measurements are included in the “Annual Report on Broadband Measurement”, which has now been published.

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