Problems with software implementation
Companies are losing millions of hours of work every week
Source: Press release
More than a third of workers lose at least an hour every week with software problems, according to a study by Userlane. According to this, three quarters of German employees complain about frequent difficulties in using software, and more than a quarter even complain about constant frustration.
(Picture: Userlane )
Introducing new software into existing processes, or even replacing old software with new ones, almost never goes smoothly. Almost all companies (93%) have problems with software implementation, according to a study by the digital adoption platform Userlane. The scope of these introduction or conversion problems varies, but is usually associated with protracted consequences: more than one in three German employees loses at least one hour every week with software problems, says the report published under the title “State of Digital Adoption”.
The majority of employees (75%) therefore experience at least sometimes frustration or difficulties when using software at the workplace. 29 Percent even feel frustrated “often” or “constantly”.
Which three most commonly mentioned causes of software frustration in German companies there are:
- The IT team takes too long to react (31%).
- The software is time-consuming or slows down the work (30%).
- There are too many complex processes involved (29%).
A good software experience is essential for productivity
The survey also revealed a clear link between employee experiences and the use of software in the workplace. Eight out of ten employees and company managers (83%) agree that a positive software experience is the key to job satisfaction and productivity.
The potential impact on employees’ well-being and productivity is reflected in the way they typically respond to software usage challenges:
- Almost a third (31%) have already postponed important work tasks.
- More than a third (35%) have openly complained to the employer.
- 12 Percent were looking for a way to do the same tasks manually.
In some cases, the impact on the well-being of employees can be more serious: more than one in ten (11%) of respondents admitted that they thought about changing jobs due to software problems.
Company managers are struggling with digitization
(Picture: Userlane )
In another survey of senior decision-makers of medium and large companies, Userlane found that almost all companies (93%) are struggling with problems with the introduction of digital technologies. This means that they have difficulty making full use of their investments in workplace technologies, including software. Less than a quarter (23%) of respondents rated the acceptance of software in their company as “excellent”.
The biggest challenges associated with software implementation include increased IT costs (41%), costs for additional training (32%) and an increase in support requests (32%). Other problems are the increasing dissatisfaction of employees (24%) and lower productivity (23%).
The average medium to large company spends € 1,439 per year per employee on software training. A third of business leaders (32%) said that software investments achieve their goals in less than half of the cases.
In their attempts to improve the acceptance of digitization, company managers are pursuing a number of strategies. The most common are the communication of the advantages of the software (37%), followed by face-to-face training (32%), the development of video training (31%) and the increase in IT support capacities (29%).
Hartmut Hahn, CEO of Userlane, comments: “It is clear from these results that digital acceptance must be improved if large-scale software implementations are to be successful. Of course, it is important that companies address the shortcomings of their software training courses. But we must also not forget that one size fits all does not work. Everyone learns differently – and this must also be reflected in the training and support offers of the companies.“
“It may seem like a big undertaking in general, but improving digital adoption is clearly not only an IT issue, but also a challenge for employees,” Hahn added. “For this reason, it is all the more important that it becomes a priority for companies. When employees have difficulties using software, companies do not achieve the best possible return on investment, but lose time and money. In other words, digital transformation can only be truly successful if digital acceptance is high. Only then will it be possible to improve the experience of employees.“
Userlane presents the complete study “State of Digital Adoption“ after successful registration, free of charge and available for download in German.This post comes from our partner portal Electronics Practice.